FAQs

You do not need to create a WILLIT account to checkout, but there are benefits to having an account. To securely save credit cards, billing addresses, and to be able to see your order history. Click on the "Account" button located at the top right of any page to "Log in" or "Create a New Account". 

You'll receive a shipping confirmation email once your order has been shipped. Click on the tracking link in this email to view the updated status of your package. Otherwise, send us an email at support@willitsports.com and we'll happily check it for you! 

All of our products are stored and shipped from Fulfillment centers located throughout the United States.

Our inventory is always updating. If you are not able to find or select your color and size in a specific item, then yes, that item is sold-out. Reach out to Customer Service for other product suggestions.

Product size information can be found in the size chart as the size choices on our product page. Size Guide

Add at least one item to your shopping bag and then go to checkout. During checkout, you can enter payment information, and add billing and shipping addresses. You can also review your order before it's final, and make changes to the color, size, or quantity of an item. We are unable to modify or make edits once it's been placed.

You can initiate a return from your account or directly contact us with your order number and the product you wish to return. For exchanges, you can opt for a different color/size within the same style as the item you're returning. Your exchange order will be processed once the returned product is back in stock.

Your order will be processed and shipped within 1 - 3 business days of the order being placed.

All item orders made on this website should arrive within 2-7 business days.

We offer free shipping on orders over $49. Willit Shipping Policy

Yes, we accept returns within 14 days of purchase. Please make sure the return product under good condition and with original ccondition，unworn with tags attached products. *Final sale items are not eligible for return or exchange.

All items from “Sales on Sale” are final sale. Swimwear can be refunded only if it remains unused and the hygienic liner is intact.

Please email us at support@willitsports.com with your order number and the reason for return. We will respond to you within 2 business days with the return shipping address.

* Please follow our steps emailed to you to contain certain packaging information when return the item so we can successfully process your returns.
* The customer is responsible for the shipping costs, customs, taxes and all the other fees of returning the product to us.
* Please return the package with a valid tracking number for your personal insurance. We will not be responsible for any lost return packages.

The customer is responsible for the shipping fees of returning the product to us. You could return the package on your own with the carrier of your choice and you will pay the return postage at the time of shipping.

*Our Return Policy.

We will process your return and refund when your items back to Amazon's fulfillment center. Please allow 3-5 business days for the refund to appear on your original payment method.

You can initiate a return from your account or directly contact us via support@willitsports.com with your order number and the product you wish to return. For exchanges, we do not charge any additional fees. You can opt for a different color/size within the same style as the item you're returning. Your exchange order will be processed once the returned product is back in stock.