Return Policy

WHAT IS WILLIT RETURN POLICY ?

We gladly accept returns within 30 days from the date of purchase. Final sale items are not eligible for return or exchange.
Returned items must meet the following conditions:

  1. Please ensure the returned items are in good and original condition — unworn, unwashed, and with all tags attached.
  2. Please provide the shipping carrier and return tracking number once available. You may send the information to support@willitsports.com.
  3. Please note that original shipping and handling fees are non-refundable. For orders that originally qualified for free shipping, a $5.00 per unit processing fee will be deducted from the refund amount.

*For returns due to reasons other than defective items — such as sizing issues, duplicate orders, or color preferences — the customer is responsible for the return shipping cost.

*If the items received are damaged or incorrect, return shipping is free.

 

Return Conditions

All items are carefully inspected upon return. We reserve the sole right to deny your refund request for returned items, in full or in part, if any of the following conditions are found:

  • Products returned without the original tags attached;
  • Products showing wear and tear that affects resale value;
  • Items damaged due to misuse, alterations, improper care, or accidents;
  • Items that were marked as final sale at the time of purchase;
  • Products returned without prior authorization or without a valid return label.

 

HOW CAN I RETURN AN ITEM ?

ALL ITEMS RESPECTING THE WILLIT RETURN POLICY CAN BE RETURNED.

You can return multiple orders in a single package. Please provide the purchase order numbers corresponding to the returned items. To return your item(s), simply follow the instructions below within 30 days from the date of purchase:

  • Go online to willitsports.com to initiate your return.
  • Provide us with the reason for the return.
  • After review of your return is accepted you may receive a shipping label.
  • Repackage carefully with all the original hangtags and packaging and apply your shipping label to the reusable bag or box.
  • Drop it off at your nearest any express location.
  • A refund notification will be sent once the return has been processed at our warehouse.

 

To initiate the return process, please follow these steps:

( Note* This is a photo. Please visit the site as indicated in the instructions)

1. Access your order history by logging into your account using the email address you used when placing your order.

2. Once you are logged in, navigate to your order page, where you will find a list of your past orders.

3. Identify the product(s) you wish to return, ensuring they meet the necessary return conditions.

4. On your account page, you will have the option to submit a return request for the eligible product(s).

By following these steps, you will be able to initiate the return process for the product(s) that meet the specified return criteria. If you encounter any issues or require further assistance, please do not hesitate to contact our customer support team. support@willitsports.com

 

 

WHEN WILL I GET MY REFUND ?

We will process your return and refund when your items back to Amazon's fulfillment center.

Please allow 1-3 business days for the refund to appear on your original payment method.

 

HOW CAN I EXCHANGE AN ITEM ?

You can initiate a return from your account or directly contact us with your order number and the product you wish to return.

For exchanges, we do not charge any additional fees. You can opt for a different color/size within the same style as the item you're returning. Your exchange order will be processed once the returned product is back in stock.